1. ENROLLMENT
Fill in the application form, either online or the form provided in the Sprachcaffe Catalogue. A deposit of 20% of the total amount is due at the time of registration. (+ The visa administration fee of 50€ if applicable). After having received the application and deposit, we will send the confirmation of enrollment, the invoice and the visa documentation (if requested). The welcome pack with the extra information and the address of your accommodation will be sent after you have settled the remaining balance. The invoice must be paid in full four weeks before arrival.
2. VISA
In order to provide the letter of acceptance required by the embassy for issuing a visa, 40% of the total amount should be paid. Express delivery is an additional charge of 75€. In case of visa refusal, a full refund minus the administration fee of 75€ can be made up to 14 days before departure if the student provides the letter of refusal from the embassy.
3. REBOOKING
To change a booking (e.g. arrival date, accommodation, etc.) up to 31 days before departure we will be obliged to charge a fee of 75€. Afterwards we will do our utmost but will not guarantee the fulfillment of the request made since extra costs may incur. The re-booking charge may also exceed 75€.
4. CANCELLATION
You may cancel your enrollment at any time prior to the commencement of your course. However, you will be charged cancellation fees:
~ Cancellation up to 30 days before course commencement:
20% of total fees.
~ Cancellation between 15 and 29 days before course commencement: 30% of total fees.
~ Cancellation between 1 and 14 days before course commencement: 55% of total fees. Thereafter, 100% of the total fee is required. After arrival, no refund will be made. If you prefer, you can take out insurance on the cancellation fee, which is 2% of the total amount but a minimum of 50€. The cancellation fee insurance must be settled upon registration and will only apply if you cancel prior to departure due to health reasons (on receipt of written confirmation from the relevant doctor). The administration fee for the visa support documents is not refundable under any circumstances.
In the unlikely event the school is unable to create a group course for certain times or levels due to under enrollment, smaller group courses or single lessons for a reduced amount will be provided instead:
- 20 lessons => 12 lessons / 30 lessons => 18 lessons
Under the rarest of circumstances of our being forced to cancel, all fees will be refunded.
5. ACCEPTABLE FORMS OF PAYMENT
- By cheque.
- By bank transfer: The relevant account number will be on the invoice. Please send us a copy of the transfer order. All bank charges will be incurred by you.
- By credit card: Upon notification by you, the appropriate form will be sent and needs to be completed with name of the credit card company, card #, expiry date and relevant signature. An additional 2% credit card fee will be charged.
6. INSURANCE
Neither agent, operator nor the school will be held responsible in any way for any accident, illness, loss of personal effects or change in personal circumstances arising any time prior to or during the course. We therefore strongly recommend our personal travel insurance (incl. Health, Third-party, Accident and Baggage: 50€ per person per month).
NOTE: Parents of minors agree that neither Sprachcaffe/Languages PLUS, nor the host family shall be liable for damages or problems caused either negligently or intentionally by their children while participating in trips. Parents and their children who are still minors recognize and accept the laws and the normal code of conduct of the country which they are visiting.
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