Booking Conditions

Fill in the application form and post or fax it to the address mentioned at the back. A deposit of 10% of the total amount is due at the time of registration. (+ The visa administration fee of 50€ if applicable). After having received the application and deposit, we will send the confirmation of enrollment, the invoice and the visa documentation (if requested). The welcome pack with the extra information and the address of your accommodation will be sent after you have settled the remaining balance. The invoice must be paid in full four weeks before arrival.

2. REBOOKING

For changing a booking (e.g. arrival date, accommodation, etc) up to 31 days before departure we will be obliged to charge a fee of 75€. Afterwards we will do our utmost but will not guarantee the fulfillment of the request made since extra costs may incur. The rebooking charge may also exceed 75€.

3. CANCELLATIONS

You may cancel your enrollment at any time prior to the commencement of your course. However, you will be charged cancellation fees:
• Cancellation up to 30 days before course commencement: 10% of total fees.
• Cancellation between 15 and 29 days before course commencement: 20% of total fees.
• Cancellation between 1 and 14 days before course commencement: 35% of total fees.
• Thereafter, 50% of the total fee is required. After arrival, no refund will be made.
If you prefer, you can take out insurance on the cancellation fee, which is 2% of the total amount but a minimum of 50€. The cancellation fee insurance must be settled upon registration. The administration fee for the visa support documents is not refundable under any circumstances. In the unlikely event of our being forced to cancel, all fees will be refunded.

4. ACCEPTABLE FORMS OF PAYMENT

• By cheque.
• By bank transfer: The relevant account number will be on the invoice. Please send us a copy of the transfer order. All bank charges will be incurred by you.
• By credit card: Upon notification by you, the appropriate form will be sent and needs to be completed with name of the credit card company, card #, expiry date and relevant signature. An additional 2% credit card fee will be assessed.

5. INSURANCE

Neither agent, operator nor the school will be held responsible in any way for any accident, illness, loss of personal effects or change in personal circumstances arising any time prior to or during the course. We therefore strongly recommend our personal travel insurance (incl. Health, Third-party, Accident and Baggage: 50€ per person per month).

ORGANISER:

                      SPRACHCAFFE Reisen GmbH
                      Germany – 60594 Frankfurt
                      Gartenstr. 6
                      Tel: 0049 - 69 - 6109120
                      Fax: 0049 - 69 - 6031395
                      Email: contact us!